Lots of persons who start using their first hosting account, or change companies, frequently have inquiries about how specific things are executed or have hassles setting up various things such as emails, site settings, etc. That is the reason why, some web hosting companies have prepared documentation with the most popular questions and problems in order to help their customers receive information quickly and seamlessly. Consequently, the technical support team can spend more time on real issues that particular customers may be encountering, because the solution for the minor things will already be available online and clients will be able to tackle them without getting in touch with the tech support team. Having elaborate documentation is truly important, particularly for new customers without any practical experience, because the web hosting service entails tons of features and many people can get perplexed about what to do. A good knowledge base can both help you carry out the procedures that you wish and become aware of how the hosting service functions in general.
Extensive Online Documentation in Cloud Website Hosting
If you have purchased your first cloud website hosting account through our company or have transferred your site over to us, you’ll grow used to our platform and our created-developed Hepsia hosting Control Panel in no time due to the fact that we have compiled an in-depth web-based knowledge base where you can find all the info that you may ever need – both general info in regard to the service as a whole and more specific info about the separate features that you can use and the obstacles that you can stumble upon. The articles themselves are located in 2 places. The full article list is accessible via the Help section of the Control Panel. You can read relevant articles about the different features in each and every section of the Control Panel too. You can learn how to do more or less everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles feature step-by-step guides, so you will never get confused due to an ambiguous text. Surely, in case you bump into a more specific problem and you’re unable to find a solution in our knowledge base, you can touch base with our customer service team representatives 24-7-365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated hosting plans, will permit you to access the extensive online support documentation that we have compiled for you. The articles contain generic information about our web hosting services, educational tutorials about the various features that you can use, along with troubleshooting guidelines that can help you correct common problems that you could face. The topics that we have included encompass more or less everything, from elementary things such as how to host a brand new domain name in your account, to more complex ones such as which SSH commands are allowed on the semi-dedicated servers. Articles that are dedicated to the features of a given section of the Control Panel will always be available on the right side of the page that you are on, while the full article list is accessible through the all-inclusive Help section.