Being able to contact your cloud website hosting provider when you have any kind of questions or experience any troubles is important and how quickly they will reply and take action could be essential, particularly if your web site is business-oriented, as more downtime could mean losing potential customers. The support options are usually an easy way to recognize genuine suppliers from resellers. The second generally respond only to emails or support tickets and you will have to wait for a day or maybe more to receive a response. If your trouble requires a few replies, you will end up losing days in order to have a basic problem fixed. When you use the services of a legitimate and reputable web hosting provider, you should be able to contact the support team at any moment and get a quick reply whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for our cloud website hosting packages are twenty-four-seven, so you can forget about waiting for a few days in order to get assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an email. In case you currently have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You can pick the most suitable way to contact us depending on what your location is or what kind of device you are using. We're able to help you for more or less any hosting-related query that you may have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a ticket, but even then the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you get a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and basic queries. Our representatives can help you choose the most suitable plan or give you information about our servers, to verify if the system requirements for your sites are met. If you are an active client, you will also be able to get in touch with us via email or via our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that whenever you employ these 2 methods of communication, you'll get a reply within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the hosting services of other suppliers, even large ones, you will be able to compare the response time since it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide includes 24/7 customer and technical support, which means that in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us anytime, even holidays and weekends. For your convenience, we offer different means of communication - telephone support with a couple of local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it is much easier to keep track of what's going on. The maximum warranted response time for all e-mail messages and tickets is 1 hour, yet it hardly ever takes that long to get help. When you add the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time warranty, you will receive extremely fast support when you order a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that any time you open a support ticket from your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within the hour, even during holidays. Our ticketing system is the better option in case the matter involved needs a longer period of time to be resolved or when it should be forwarded to our administrators, because it's easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live agent using our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also support you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.