A ticketing system is the most popular medium of correspondence that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to solve a problem that takes a certain amount of time to examine or that has to be escalated to an administrator. In this way, all comments given by either side will be stored in the same place in case somebody else needs to work on the problem at hand and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, so you’ll need to sign in and out of at least two accounts in order to perform a specific task or to contact the company’s client care staff. In case you want to administer a number of domain names and each one is hosted in a different account, you will have to use an even larger number of accounts at the same time. It can also take a significant amount of time for the provider to process your ticket requests.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting include an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the very same place – invoices, web files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can open a ticket with several mouse clicks without having to sign out of your Control Panel. During the process, you may pick a category and our system will present you with a variety of articles, which will provide you with additional information and which may help you resolve any specific problem before you actually post a ticket. We guarantee a response time of maximum one hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything in one place, which is the reason why we have integrated a ticketing system into the in-house built Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will allow you to manage the correspondence with our technical support team along with your semi-dedicated server account, which goes to say that you will not have to memorize an additional username for a different interface. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks while you are browsing the content within your account. In addition, you can go through older tickets using a clever search option or check applicable help articles, which contain solutions to commonly met issues. The built-in trouble ticket system is closely monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there’ll always be someone to help you.