If you have a site, a problem might always show up and it doesn’t automatically need to be connected to the hosting service itself. For example, something can go wrong when you bring a web-based application up to date or some important content can be modified or erased by chance. Irrespective of what the essence of the problem may be, you will need to get in touch with the client support team and ask them to retrieve a backup or to help you resolve the problem that you’re having. How timely they’ll do that will predetermine the interval of time that your websites will be unreachable. For certain sites such as community web portals or online shopping portals, a prolonged downtime duration often equals losing customers and cash. With that being said, it is of principal importance that you use the services of a hosting company that provides not only a very good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
In case you are using one of our cloud website hosting and you’ve got an inquiry or face some obstacle, you can contact us 24x7x365 by submitting a technical support ticket or by sending an e-mail and we’ll make sure that you have an answer in less than an hour. If the issue can be sorted out, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we will supply you with all the needed info – what settings to check, what workable solutions to try out, and so on. Typically, you will get an answer within only half an hour, which goes to say that waiting for hours or even for more than 1 day to get help is something inconceivable. Our 60-minute reply guarantee applies to any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our remarkably fast support service. You will get an answer to any ticket submitted from the web hosting Control Panel or e-mail sent to our tech and client support team in no more than 60 minutes. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We will give you more details if the solution involves something that needs to be done on your end. If you contact us during holidays or weekends, the response time will be precisely the same and because of the fact that our support staff is available to you 24-7-365, you will receive prompt help for virtually any general, billing or technical issue regardless of the hour.