Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • Every single help request you send to us will be responded to within maximum 1 hour. In case your ticket or e–mail requires further assistance from a sysadmin, we will timely forward it and leave a comment to inform you that your case is being worked on. If you order the Managed Services package, any of the services included there will be performed at a time that suits you.

  • Top quality support service

  • A Top–Notch Customer Service

  • We will be available to you 24/7/365 to reply to any enquiries that you may have regarding our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need help tackling server administration procedures, you can check out our Managed Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Site Control Panel with an in–depth knowledge base, which offers extensive explanations of all its features and functions. In addition, we have created in–depth video tutorials that will further reveal to you how to carry out a particular action or troubleshoot a typically experienced issue. The educational articles and the tutorial videos are readily reachable from every section of the Site Control Panel via the Videos and Help buttons situated in the top right corner.