1 hour ticket response
Prompt assistance is our leading concern and this is why we’ve got a team of qualified client support engineers who are ready to offer a fast solution to any question that you could have. Simply open your support ticket from your Site Control Panel and we will get back to you within sixty minutes at the latest. In fact, we strive hard and aim for a 20–minute technical support ticket response time.
A First–Rate Customer Support Service
Our client support staff members possess enormous experience in the cloud website hosting sector and are qualified enough to come up with a prompt answer to your problem. If, however, the situation at hand is not within the competency of a technical support engineer, the client support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Browse Help Center Section
To help you get a quick hint on how to use a given service, we have implemented a very intuitive Help section in our Site Control Panel. You can browse through a big selection of web hosting account administration articles and website administration articles, have a glance at the F.A.Q. repository or watch our educational video tutorials.
