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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It includes thorough info about all the operations that you can perform on that particular page. Each popup appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive collection of instructional videos clarifying how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a glimpse at our extensive FAQ database, which covers questions asked by real users and provides practical solutions. We constantly "revamp" our FAQ section with new entries in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, we have a excellent team of technical support engineers available 24x7x365 and eager to help you with any question. Each trouble ticket you send will be replied to within one hour (the average trouble ticket response time being about 20 minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 320109

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com